Returns & Exchanges

We want you to be fully happy with your purchase from Lanor. If something isn't right, we're here to help.

🔄 Return & Exchange Policy

You may return or exchange eligible items within 14 days of receiving your order.

To be eligible for a return or exchange:

• The item must be unused, unlit, and in its original packaging

• Proof of purchase (order number or receipt) is required

Please contact us at info@lanor.ee before sending anything back — we’ll guide you through the process.

🚫 Non-Returnable Items

We do not accept returns on:

• Used or lit candles

• Custom or personalized items

• Sale or clearance items (unless damaged on arrival)

📦 Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery.

Send us an email with:

• A brief description of the issue

• A photo of the item and the packaging

• Your order number

We will either send a replacement or issue a refund, depending on the situation.

💸 Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be issued to the original payment method within 5–7 business days.

Please note:

• Shipping costs are non-refundable, unless the return is due to our error

• You are responsible for return shipping unless the item was faulty

💬 Questions?

If you have any questions about returns, damaged items, or exchanges, don’t hesitate to contact us at:
📧 info@lanor.ee
📱 Instagram: @lanor.candles

We're always here to help and make things right.